General conditions of sale and use

1. Preamble

PRINT EUROPE, a Limited Liability Company, registered with the RCS of STRASBOURG under number 378 194 328 00035, with share capital of €76,000, whose registered office is located at 13 rue Desaix, 67450 Mundolsheim, France (hereinafter: “PRINT EUROPE”) operates the websites www.printeurope.com and www.printeurope.fr (hereinafter the “Site”).

PRINT EUROPE is a printing company that also offers the sale of personalized products online (hereinafter, the “Services”).

The general conditions of sale and use (GCS) detailed below apply between PRINT EUROPE and any visitor or customer of the Site (the “User”).

The User may be an individual, natural person or a professional.

The contact details for PRINT EUROPE are:

- address: PRINT EUROPE, 13 rue Desaix, 67450 Mundolsheim, France

- e-mail : contact@printeurope.fr

- telephone: 33 (0)3 90 20 39 49

Any order placed on the Site implies unreserved acceptance of the General Terms and Conditions by the User who checks the corresponding box when creating their account on the Site or when ordering.

Is hosted on a server provided by:

AMAZON WEB SERVICES EMEA SARL

31 Place des Corolles

92400 COURBEVOIE

Any questions, requests or complaints can be contacted by contacting the publisher at the following address: printeurope.fr

2. User registration on PRINT EUROPE

2.1 In order to place an order on the Site, the User must register. Registration is validated once the User has completed all the required information. The User undertakes to provide accurate, sincere and non-misleading information.

2.2 Registration results in the creation of a personal account.

2.3 The User's account is strictly personal and the User must ensure that they do not communicate their login ID and password to any third party, unless they bear full responsibility for them. If they become aware of fraudulent use of their account, the User must immediately inform PRINT EUROPE at contact@printeurope.fr.

2.4 The User may, at any time, request to unsubscribe from the Site by sending his request to contact@printeurope.fr. The unsubscription will be effective within a maximum of seven days.

3. Order and payment

3.1 Order

3.1.1 Custom Card Games

Orders are placed on the Site via our online calculator. Payment can be made on the Site by credit card or by transfer.

3.1.2 Other products in the online store

To place an order, the User may select several products in the same basket. The entire basket will constitute a single order that the User must pay for in one go only by credit card, via the secure interface offered by the Site.

3.2 Online payments are made via the secure STRIPE system which uses the TLS (Transport Layer Security) protocol. The information transmitted is encrypted by software and no third party, even PRINT EUROPE, can read the data entered.

3.3 Validation of the order can only take place after confirmation of payment. In the event of non-payment, payment incident, fraud or attempted fraud, the order will not be processed by PRINT EUROPE.

3.4 The order validation date corresponds to the effective payment date of the order.

3.5 The order is then acknowledged by email to the email address provided by the User when registering. If the User does not receive this, he must contact PRINT EUROPE by email at contact@printeurope.fr.

3.6 Any order expressly implies unreserved acceptance of these General Conditions of Sale and Use which prevail over all other conditions.

3.7 Any modification of an order must be made in writing and accepted by PRINT EUROPE. Such a request may involve a modification of the price and delivery times. Any modification of an order after it has been placed will be invoiced at €50 excluding VAT.

3.8 Any cancellation of an order must be made in writing. It does not entitle you to a refund of management costs already incurred on the file.

4. Price

4.1 The prices on the Site are expressed in euros excluding taxes (unless otherwise stated).

4.2 The prices in force are those appearing on the Site at the time of the order.

4.3 Prices may however be modified at any time and without notice by PRINT EUROPE, but will not impact the price of orders already registered.

5. Delivery and deadlines

5.1 The manufacturing times announced on our Site are estimates and given for information purposes only. The manufacturing time begins once the order has been placed, payment made, the files transmitted, checked and ready for printing.

5.2 Delivery takes place at the recipient's address provided in the order. PRINT EUROPE cannot be held responsible for a delivery error due to an incorrect address provided by the User. Delivery can take place in France and the rest of the world.

5.3 Delivery times are given for information purposes only. PRINT EUROPE is no longer liable once the packages are taken over by the delivery company. Exceeding delivery times cannot result in any penalty or compensation to the User, nor justify the termination or cancellation of the order. Unconditional acceptance by the User or his agent/service provider covers any apparent defect and lack of conformity.

5.4 No damage related to transport may give rise to the contractual liability of PRINT EUROPE. If the User notices damage to the package, we advise them to make reservations with the carrier and take a photo of the damaged package.

6. Right of withdrawal

PRINT EUROPE offers its Users personalized products that cannot be resold or reshipped. In accordance with the provisions of Article L.121-20-2, 3° of the Consumer Code, these products do not give rise to a right of withdrawal.

7. Return and Refund

7.1 PRINT EUROPE undertakes to provide quality Services that comply with the descriptions announced on the Site and the legitimate expectations of Users.

If, however, the Service delivered does not comply with the order (within the meaning of Article L217-5 of the Consumer Code), the User may submit a complaint to PRINT EUROPE within 15 days of receipt of the order.

The User sends his complaint to contact@printeurope.fr or on https://www.printeurope.fr/reclamation, necessarily mentioning the following elements:

• Order number
• Name, first name
• Reason for complaint
• Photographic evidence of product non-conformity.

7.2 The User's complaint will be examined as soon as possible and, if the defect is proven, PRINT EUROPE undertakes to offer the User a solution. Whatever the origin, the defect of part of the goods cannot justify the total rejection of the goods or the full reimbursement of the service.

8. Impression 

8.1 The Services are printed on high-quality digital presses, reel-to-reel plotters and flatbed plotters in order to guarantee the best print result for the User.

8.2 On the other hand, the print rendering also depends on the quality and resolution of the file transmitted by the User (photo, image). PRINT EUROPE cannot be held responsible for poor print quality due to a low quality or low resolution file from the User.

8.3 The printed colors and the rendering may be different from the visual that the User sees on their screens (computer, tablet, telephone).

8.4 The User may opt to print a Proof (digital or paper). This proof is submitted to proofread the texts and check the presentation. The User's agreement cancels all previous instructions and releases PRINT EUROPE from liability, even for errors that may have escaped its notice.

8.5 PRINT EUROPE cannot be held responsible for errors made in a file if the User has provided his files without requesting a proof.

9. Technical constraints and tolerances

9.1 For optimal printing, the files provided must have a minimum resolution of 300 dpi.9.2 When shaping the products, there is a cutting tolerance of ± 2 mm which may result in the visual being off-centered in relation to the finished product; or in a finished product being slightly larger or smaller than the dimensions indicated on the site (while remaining within the tolerance).9.3 Colors may vary from one print to another; the same file printed several times may not be identical.9.4 PRINT EUROPE cannot be held responsible for any printing, color, font, overprinting and knockout, RGB to CMYK conversion defects, to the extent that these defects are present on the User's files.

9.5 All technical constraints are recorded in the PAO Guide downloadable from the Site.

10. Liability and warranty of PRINT EUROPE

10.1 PRINT EUROPE undertakes to provide quality Services and smooth and trouble-free access to the Site, but does not guarantee an obligation of results to Users as external factors are important (quality of the User's internet connection in particular).

10.2 PRINT EUROPE reserves the right to modify the Site and the Services offered or to interrupt access to the Site at any time without informing Users in advance.

10.3 The User undertakes to comply with the General Terms and Conditions of Sale of PRINT EUROPE and to compensate PRINT EUROPE in the event of a dispute, claim or conviction to which it is subject following non-compliance with the latter.

11. Intellectual Property

All content available on the Site (concept, texts, images, photographs, visuals, database, logos, etc.) are the exclusive property of PRINT EUROPE.

As a result, it is prohibited to copy, modify, alter, publish, distribute, transfer, sell all or part of the Site for commercial purposes.

12. Modifications

PRINT EUROPE reserves the right to modify and/or supplement these general terms and conditions at any time and without notice. PRINT EUROPE will inform Users who have already registered, by e-mail to the address that they provided when registering.

The User, who had approved the previous T&Cs and who places another order on the Site, will be deemed to have approved the new T&Cs of PRINT EUROPE.

13. Applicable law

These general conditions are written in French and governed by French law.

In the event of a dispute, only the French courts will have jurisdiction.